FeedbackRobot is an agentic AI platform designed to automate the entire customer feedback lifecycle for multi-location businesses.
FeedbackRobot is an AI-driven agentic platform designed to automate the entire customer feedback lifecycle for multi-location businesses and agencies. At its core, the platform operates through a modular Skills System that allows users to deploy specialized AI agents for different communication channels, such as an Inbound Webhook Skill for CRM integrations, a Telephony Skill for automated SMS and email surveys, and a Review Skill for managing feedback across major platforms like Google, Booking.com, and Airbnb.
Because it is built on a multi-organization and multi-location architecture, FeedbackRobot is uniquely suited for scale, enabling a single workspace to manage dozens of distinct business identities with isolated data and custom workflows. The platform functions as a sophisticated middleware that receives triggers from external sources—like a call tracking system or an e-commerce platform—and automatically initiates sentiment-aware outreach.